At Riya Cables, customer satisfaction is our priority. This Returns & Refund Policy explains how we handle returns, exchanges, and refunds for purchases made through our website.
Eligibility for Returns
- Products must be returned in their original condition, unused, and with all packaging intact.
- Returns must be initiated within 7 days of receiving your order.
- Certain items such as personal care accessories, opened electronic devices, or customized products may not be eligible for return due to hygiene and safety reasons.
Return Process
- To initiate a return, please contact us at [email protected] with your order details.
- Once your return request is approved, our team will guide you through the return process.
- You will be responsible for the return shipping costs unless the product is defective or incorrect.
Refunds
- Refunds will be processed only after the returned product has been received and inspected by our team.
- Refunds may take 7–14 business days to process, depending on your location and circumstances.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected]. We will arrange a replacement or refund at no additional cost to you.
Exchanges
Exchanges are subject to product availability.
Non-Returnable Items
Certain items are non-returnable for hygiene, safety, or customization reasons. These will be clearly mentioned in the product description.
Contact Us
For more information regarding returns or refunds, please contact us at:
Email: [email protected]